“You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.” – Steve Jobs
Trust is the foundation of any successful business venture or relationship. Without trust, you can’t expect those you work with to fully invest themselves into their work. So start, now, building trust with those who work both for you and with you.
Trust is built both internally and externally for every business. Having trust within a business causes employees to work together in a more effective way and create transparency within the business. Here at North American Bancard, we use The Speed of Trust to build trust that betters the relationship and enhances communication between employees. Some tips to maintain trust between of a business are:
Keep your promises. Promises between employees and management are important and go both ways. If bonuses are promised to employees, keep those promises. If the employees promise to put in a certain amount of work that week, they too can try their best to keep those promises (with certain exceptions of course).
Meet with employees one-on-one. In this scenario, employees are more likely to speak up and be open with you. Not only does this build trust with employees, but it also gives you access to constructive feedback for your business. Meeting one-on-one gives employers a chance to build a relationship where they feel free to communicate, rather than fearing you as management.
Accept constructive criticism. Feedback is essential to any business, whether it be with the customers or employees. Take employee suggestions into consideration and create places for them to submit their suggestions, especially if they feel the need to make them anonymously.
Trust with the customers is just as important and can be done in multiple ways. Building customer relationships can be a difficult process and as a result, management software has been created to help facilitate this. Building trust means more than being transparent; it means putting the customer’s best interests first, In order to show that you’re invested in the customer. Creating blogs with relevant tips can be a great way to do so.
Steve Jobs could not have put it any better, and as a result of his willingness to build trust (and perhaps a couple other tactics), Apple became the successful company that it is today. Follow in the footsteps of other great leaders and create the trust your business needs today!
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