Accepting payments on a virtual terminal.

By: Jereme Sanborn


As the way consumers make payments continues to evolve, merchants who want to remain nimble and flexible would do well to look into a virtual terminal

An innovative web-based solution, virtual terminals allow you to seamlessly and securely accept payments:

  • Over the phone.
  • In person (including EMV chip cards).
  • Via mail order. 

All on any internet-enabled device! 

It’s all about offering your customers the convenience of paying however they want to pay. Given the increased risk for fraud related to card-not-present transactions, the processing fees for card-not-present transactions are a little higher than those for card-present transactions. That said, most merchants find that offering their customers the convenience of paying over-the-phone, or in some cases, through the mail, more than makes up for the higher fees. 

You can even use your virtual terminal as a card-present backup solution if your traditional POS system is down, in which case you’ll pay lower fees. 

At NAB, we give our merchants free access to our Virtual Terminal within Payments Hub, our online merchant portal. We help you secure the most optimal interchange rates on every transaction by utilizing Purchase Level-2 data like “sales tax,” “customer code,” and “invoice number.” Plus, Purchase Level-3 data like “item product code,” “item price,” and “item description.”

Best of all, our Virtual Terminal is secure, featuring PCI-compliant, end-to-end encryption and tokenization to safeguard sensitive cardholder data. 

Ready to start accepting virtual terminal payments? If you’re already partnered with us, log in to Payments Hub today. If you’re not a current NAB merchant call 877.840.1952 for more details.